Nourison Home, Case Study
Challenge Insight Direction System Experience Page by page B2B Impact
Creative Direction · Brand · Digital Experience · Design Systems

Nourison Home Website Redesign

Leading the digital transformation of Nourison into Nourison Home, translating a major brand evolution into a modern, scalable experience built around how trade professionals and customers discover, evaluate, and engage with the brand.

Creative leadership Brand transformation Digital experience Design systems Cross-functional direction
Role
Creative Lead & Art Director
Led creative strategy, art direction, UX/UI, and design systems from research through launch
Timeline
April – September 2026
Research through launch
Team
Multidisciplinary team
3 graphic designers, project manager, copywriter, developer, marketing and sales partners
Responsibilities
Vision to launch
Creative direction, digital art direction, design system, UX, creative review, QA
From system to experience

Designed as working pages

Where the brand direction, the experience strategy, and the design system meet. We designed every landing page across the site, each around its own audience and business objective, the examples below are a representative sample, built as real responsive HTML rather than static comps, carousels advance, accordions open, video plays, hover and focus behave as specified. Pick a page and scroll inside either frame.

Click a tab to open each page

Every page is live and interactive. Scroll, hover, open the accordions,and play the video inside either frame.

Desktop view
{{ deskFrame }} Homepage, desktop Carpet Brands landing, desktop Custom Rugs landing, desktop Washable Rugs landing, desktop Indoor Outdoor landing, desktop Natural Jute product page, desktop
Mobile view
{{ mobFrame }} Homepage, mobile Carpet Brands landing, mobile Custom Rugs landing, mobile Washable Rugs landing, mobile Indoor Outdoor landing, mobile Natural Jute product page, mobile
{{ noteEyebrow }}

{{ noteTitle }}

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One section grammar

Banner, performance block, style grid, FAQ, closing CTA, every landing page is the same parts in a different order.

Every page, one kit

Nothing on these pages is bespoke. Each was assembled from the documented component set.

Designed at both widths

Desktop and mobile were reviewed together in every critique, never retrofitted after sign-off.

The leadership model

Strategic and hands-on

I set the creative vision, built the system that carried it, and directed a multidisciplinary team through execution. What follows separates the three clearly.

Created personally
Creative vision and digital art direction
The Nourison Home digital design system
Typography, color, and photography direction
Information architecture and page structures
Key page and template design
Led and directed
Three designers working across landing pages
Creative reviews through design and build
Research, discovery, and competitive study
Alignment with marketing, sales, and engineering
Design QA through launch
Executed by the team
Landing pages designed within the system
Copy developed and refined with the team
Front-end build of approved designs
Workflow and timelines held by project management
Business requirements from marketing and sales
Creative direction

Aligned design, content, marketing, sales, and development around one digital vision, and kept it consistent from the first moodboard through launch QA.

01 — The challenge

A rebrand, and the site that had to carry it

Nourison was becoming Nourison Home. This was not a visual refresh of a website, it was a corporate brand transformation that needed a digital expression, and the site was where most of the audience would meet the new brand first.

The existing site was a traditional product catalog, built page by page over fifteen years, and most of the people using it were professionals with a job to do. I led the transformation end to end: setting the creative direction, translating the new identity into a complete digital visual language, building the system that would carry it, and directing the team that executed it.

Deliverables
Creative direction Digital art direction Brand-to-digital language Design system Information architecture Experience strategy Page and template design Creative review Responsive design Development and QA Component documentation Design handoff
02 — Insight

Before anything was drawn, we listened

I directed research on two parallel tracks, one inside the business, one on the people who use the site, so the design direction could be argued from evidence rather than taste.

Track 01

Business research

Why redesign now, what the business needs the site to do, and what the current platform makes impossible.

Business objectives and growth plan
Sales team feedback sessions
Marketing and campaign needs
Existing CMS limitations
SEO and content opportunities
Track 02

User research

Five professional audiences, each arriving with a different task and a different tolerance for browsing.

Stakeholder interviews
Sales team workshops
Website analytics review
Competitor benchmarking
Customer journey mapping
Track 03

Website audit

Every template screenshotted and sorted, what repeats, what exists once, and what nobody visits.

Why are users leaving?
What is hardest to find?
Which pages drive contact?
What content is outdated?
Which layouts duplicate each other?
Primary users
01Retail buyers
02Interior designers
03Hospitality designers
04Distributors
05Sales representatives
Pain points discovered
Difficult navigation
Too many clicks to a product
Inconsistent page layouts
Outdated visuals
No clear hierarchy
Difficult filtering
Poor mobile experience
Repetitive content
03 — Creative strategy and art direction

Looking outward, deliberately

I looked well beyond direct competitors, luxury furniture, textile houses, interior design publications, premium commerce, and material libraries, to understand how a premium home brand behaves digitally. Every finding was turned into a decision about how the new brand would look, read, and move.

Visual researchQuieter interfaceNeutral UIStronger photographyEditorial typographySimplified navigationProduct-first storytelling
Luxury furniture, navigation depth
Textile house, specification pages
B2B commerce, account and pricing
Material library, filtering model
Moodboard, photography direction

Real rooms in daylight, furniture and plants in frame, no white-seamless product shots. The photography had to look like somewhere you live, because that is the only place color enters the design.

Typography exploration
GraphikSelected
Editorial serifToo soft for spec copy
Grotesk + monoToo technical
Color exploration
Adopted

The tan and terracotta palette dated the brand and fought the product. Removing color entirely from the interface was my single most consequential decision, it set the typography, the photography brief, the editorial hierarchy, and the composition of every page that followed.

Digital art direction

Led the digital creative direction from research through launch, the brand evolution, expressed as typography, color, photography, hierarchy, composition, and motion.

04 — Brand and digital direction

Eight principles, agreed upfront

I wrote these before the first wireframe and used them as the review criteria for the next twelve months. They translated the brand evolution into rules a whole team could design against, when a decision was contested, we checked it against this list rather than debating preference.

i
Simplicity first

If a section needs explaining, it is wrong.

ii
Faster discovery

Two clicks from home to any product family.

iii
Visual storytelling

Photography carries the page; the UI recedes.

iv
Shallow navigation

Depth is the enemy of a working buyer.

v
Modular pages

Every page built from the same section set.

vi
Consistent interaction

One hover, one focus, one motion timing.

vii
Mobile-first thinking

Reps browse on phones between appointments.

viii
Accessibility

Visible focus, 5:1 contrast, real hit targets.

05 — Design system

One system, built to scale

I created the Nourison Home digital design system, establishing the typography, color, spacing, layout principles, components, interaction patterns, and reusable structures that became the foundation for the website.

Tokens first, color, type, spacing, surfaces, motion, then twenty-four components in five families, each with its states and responsive rules documented. Once the system was established, the design team used it as the foundation for individual landing pages, allowing multiple designers to work in parallel while maintaining one consistent brand experience.

Typography, Graphik
Display600 · 38–66
Heading600 · 32
Accent italic500 · one word
Body copy at 1.6 line height400 · 17 / 15
Label uppercase600 · .10–.34em
Color
Black
#1A1A1A
White
#FFFFFF
Gray 1
#6B6B6B
Gray 2
#E6E6E6
Gray 3
#F5F5F5
Spacing and grid
6
12
24
40
72
96
12 columns · 1320 and 1500 containers · 32 and 40 gutters
Buttons and states

Hover changes fill only. Focus is a 2px outline at 2px offset. No lift, no shadow, no radius.

Product card
Bestseller
Versatile
NRV01 · Natural Beige

Fixed stack, image, swatches, name, meta, action. Every card in a row shares one ratio.

Forms and navigation
Size
8' x 10'
Quantity
1+
DetailsCareShipping

1px hairlines everywhere, 1.5px on controls, 2px on the one active tab rule.

How the work scaled

Direction, then a framework the team could build in

The design system turned creative direction into a repeatable framework, allowing three designers to work across different pages while maintaining the same visual language, interaction logic, and brand standards. Creative consistency without designing every page myself.

01 Creative direction Me
02 Design system created Me
03 Shared components and design principles Me
04 Three designers working from the system Team
05 Page-by-page design Team
06 Creative review Me
07 Development and QA Team
System to live experience
Brand principlesDesign tokensComponentsPage structuresLanding pagesLive experience
Creative leadership

Created the design system used across the website, and directed three designers working within it, page by page.

06 — Experience design · architecture

Re-cutting the whole structure

The old sitemap had absorbed every new business line without ever being redrawn. We card-sorted the catalog with merchandising and sales until the structure matched the way buyers describe what they need.

Before 11 top-level · 4 levels deep
Products
Rugs → Area Rugs → By Size → Collection
Rugs → Machine Made → Collection
Carpet → Broadloom → Brand → Style
Brands
Licensed Brands
Commercial
Hospitality
Contract
Trade
Reserve
+ four more, three of them duplicates
After 7 top-level · 2 levels deep
Rugs, by performance, fiber, upkeep, or custom
Carpet, broadloom and brands in one grid
Accessories
Lighting
Custom, program, sizes, lead times
About Us
Inspiration
Utility bar
Reserve · Hospitality · Licensed Brands · Trade Program
Trade paths pulled up

Hospitality, licensed brands, and trade moved into a persistent utility bar instead of competing in the main nav.

Duplicates merged

Commercial, contract, and hospitality were three names for one audience. Now one path.

Browsing by intent

Categories renamed to the question being asked, performance, fiber, upkeep, custom.

Room to grow

New collections slot into existing categories without another nav item.

07 — Experience design · journeys

Three audiences, three routes

Each journey was mapped end to end, then the templates were designed backwards from the last step, the moment someone contacts sales, downloads a spec, or orders a sample.

Journey 01

Retail buyer

Homepage
Collections
Product detail
Download assets
Contact sales
Journey 02

Interior designer

Homepage
Inspiration
Collection
Order a sample
Dealer locator
Journey 03

Hospitality designer

Homepage
Hospitality
Commercial collections
Specifications
Contact the team
Wireframing

Grayscale until the structure held

Photography stayed as flat gray blocks through every review, so the argument stayed about hierarchy, CTA placement, and discovery, not about which rug looked best.

Nine templates · three rounds
Homepage, hero and entry points
Collection, filters and grid
Product, buy rail and specs
Search experience

Search moved into the header on every page, with collection names, SKUs, and brand terms all matching the same index.

Filtering

Filters rebuilt around trade criteria, construction, fiber, performance rating, size, and lead time, and made persistent across pagination.

Iterations

Three rounds per template with sales and marketing in the room, each one narrowing rather than adding.

08 — Page-by-page execution

One system, designed page by page

Rather than forcing every experience into one template, we designed the site page by page, using the system as a flexible framework that could adapt to different categories, programs, and customer journeys. Each key page and landing page was designed individually around its content, audience, and business objective, while staying connected through one shared design language.

01Homepage
All audiences
A room first, then the four ways into the catalog. The custom program earns a full feature because it is the highest-value path.
02Carpet Brands
Retail buyers · dealers
Licensed and house brands under one roof, which brand suits which room and construction, before anyone is asked to browse.
03Custom Rugs
Designers · trade
Two custom programs compared side by side, with dimensions, limits, and lead times stated before the enquiry form.
04Washable Rugs
Consumer · retail
A performance category that lives or dies on one question. The page answers it in the first screen, then sells the range.
05Indoor / Outdoor
Consumer · hospitality
The reference build, full section grammar, breakpoints, and interaction states documented alongside the code.
06Natural Jute PDP
Buyers · specifiers
The product template: buy rail, specification tabs, care, downloadable resources, and reviews in one fixed stack.
Open the working pages Live responsive prototypes, at the top of this page
Creative review

Directed three designers working across individual landing pages, each page argued on its own terms, then held to one visual language.

09 — B2B experience

Built for people doing a job

Most visitors are not browsing. They are specifying a hotel corridor, sourcing for a client, or checking whether a size exists before a call. Nourison Home serves professional audiences with needs nothing like consumer retail, so the creative direction had to be informed by real business requirements, not styling alone.

Retail buyers

Collection organisation, product comparison, and downloadable assets in one place, no email round trip to get a spec sheet.

Interior designers

Inspiration pages that lead into real collections, sample ordering on every product, and a dealer locator that is two clicks from anywhere.

Hospitality clients

A dedicated path with commercial constructions, specification documents, installation guidance, and a direct line to the contract team.

Sales representatives

A site that works on a phone in a showroom, full catalog, current availability, and shareable product links.

Before
Five clicks from home to a product page
Filters reset on every page of results
Specs and installation files sent by email
Three page layouts for the same content type
Trade paths buried in the footer
Mobile navigation with no search
After
Two clicks, from any entry point
Filters persist across pagination and search
Downloadable resources on every product
One template per content type, nine total
Trade, hospitality, and brands in the utility bar
Search in the header at every breakpoint
Responsive behaviour

Three widths, one system

Breakpoints were written into the system rather than improvised per page: 1180 tightens the nav, 1100 collapses two-column splits and drops grids from four to two, 720 turns the nav into a hamburger, 640 goes single column.

Touch targets

Never below 44px, including swatches and stepper controls.

Simplified nav

Hamburger with search kept visible, utility links folded in.

Image behaviour

Frames keep their ratio at every width; crops never reflow the layout.

Type and spacing

Fluid display sizes, fixed body, section padding 96 → 64.

Development and QA

Handoff as a conversation

Engineering joined the weekly critique from the wireframe stage. By the time specifications were written, the team had already argued through the hard parts, so handoff was about integration, not interpretation.

Figma Design system library Handoff documentation CMS mapping
01
Design specifications

Tokens, measurements, and a migration table naming every retired value and its replacement.

02
Component documentation

Each component with its variants, states, content rules, and the places it may not be used.

03
Responsive and interaction specs

Breakpoint behaviour, hover and focus states, and motion timings, 0.2s buttons, 0.3s cards, 0.4s accordions.

04
Design QA

Staging reviewed against the system for visual consistency, responsive behaviour, accessibility, browsers, and CMS implementation.

05
Iteration through build

Designs refined against real content and implementation constraints rather than frozen at handoff.

10 — Impact

From product catalog to digital platform

The site launched as a complete responsive experience with a design system, component library, scalable templates, and documentation behind it, and a digital language that finally expresses the Nourison Home brand. The outcome shows up in four places.

Brand
A cohesive digital expression

The new Nourison Home identity translated into one digital visual language and applied consistently across every page, template, and component.

Experience
Clearer journeys, fewer clicks

Discovery simplified and routes made explicit for consumer and professional audiences alike, from first entry point to contacting a specialist.

System
Reusable and documented

New pages, landing pages, and campaigns are assembled from documented parts, faster to produce and consistent by default.

Team
A shared creative framework

Multiple designers and cross-functional partners can contribute to the website while maintaining one unified vision.

Reflection
This was not a visual refresh. It was a change in how the company shows up digitally, and a system that keeps it that way.